Our Terms and Conditions

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General Disclaimer​

On this website, you will find blog posts, articles, hints and tips, general advice and information about health and wellbeing. This information is provided solely for educational and informational purposes.

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Rights and responsibilities​

Care is taken to provide valuable information on this website, but we cannot be held responsible for how you use that information. The information provided here is for general health recommendations only. This information should not be used as a substitute for personalised health advice relating to your individual circumstances. The advise provided should not be used to diagnose, treat, cure or prevent any medical conditions. You should not use this as a substitute for qualified professional health advice, diagnosis or treatment for any condition. You should consult your health care professional before beginning a nutritional program or making changes to your diet.

 

Any testimonials, results and experiences displayed on this website are based on our experience and those of our existing or previous clients. These testimonials are not guarantees that you or anyone else will achieve the same outcome.

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External links​

Inspire Wellness takes no responsibility for the content of any external sites that may be linked to this website.

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Specific Disclaimer​

Our practitioners are Clinical Nutritionists and Personal Trainers, qualified with a Bachelor of Health Science (Nutritional and Dietetic Medicine) and a Cert 3 & 4 in Personal Training.  

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You are at liberty to seek or continue medical care from a physician, or another health care provider. No practitioner or employee of Inspire Wellness has suggested or advised you to refrain from seeking care from or following the directions of another health care provider.

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If you choose to work with Inspire Wellness by purchasing our services, you understand that your practitioner will answer all questions and explain all treatments to the best of their ability and, as with any form of treatment, results and lack of side effects cannot be guaranteed. You do not expect that your practitioner can anticipate all risks or complications. You recognise that, despite all precautions taken, there are risks of side effects/complications/illness occurring as a consequence of the use or misuse of the treatments prescribed.

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Digital Products Terms and Conditions

We have a number of digital products which deliver digital ip to our customers. As these products vary from our non-digital Services, we have established Terms and Conditions for our Digital Products. These terms and conditions can be read here.

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Intellectual Property​

The information on this website is provided for your personal use only; it must not be used for commercial purposes. We encourage you to share the information on this website, but please respect our intellectual property by including a link back to this website.

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Privacy Policy: We are committed to maintaining your trust and confidence by ensuring the privacy and security of your personal information. When agreeing to our terms and conditions, you are also agreeing to our Privacy Policy, which can be found here.

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Payment Terms

Payment for services and products can be made by credit/debit card, bank deposit or cash.

We do not record or store your credit card details. Square is used to process credit and debit card payments made in clinic. Square Reader keeps payment information safe by encrypting it as soon as it’s received, whether the card is EMV chip and pin, magstripe or contactless. Read about Square’s security policy.  The Metabolic Balance Weigh Management plan is a complete package cost.  Refunds cannot be provided once a plan is created. The package includes The Metabolic Balance plan, access to the Metabolic Balance app, full blood pathology performed to provide the plan, a blood chemistry analysis, two initial consults to set up and hand out the plan and 5 check in consultations to guide the plan.  

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Visitor Interaction​

Commenting on blog articles is welcomed and encouraged; however, spam, unapproved advertising, and disrespectful or rude comments will be reported and deleted. We reserve the right to filter comments on blog posts in this regard.

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Missed appointments​

A 24hr (business hours) cancellation policy is in place so please insure you give us plenty of notice should you need to alter your appointment. Failure to do so will incur the full consultation cost.

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Running late

We strive to run on time, your time is precious and so is ours. If you arrive late for your appointment please be aware that your consultation may be cut short.  If you are aware ahead of time that there is a lot to go over in your consultation, perhaps book a longer appointment so we can go into detail of where you are at. 

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Arrival​

Please arrive 15 minutes before your scheduled appointment time, so you have time to sit down, take in a glass of water, listen to the music and relax.

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Refunds - Programs

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At Inspire Wellness , we are dedicated to providing high-quality programs that are life changing. Due to the nature of our programs, where all the information, analysis, process and treatments are provided upfront, our programs are non-refundable. This includes, but is not limited to, Metabolic Balance, Inspire Women's Wellness, Inspire Sporting Wellness. Please note, we have a seperate refund policy for our digital products. 
 

Consideration Before Purchase:

We encourage you to review all the program details, descriptions, and prerequisites carefully before making your purchase.

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Customer Support:

If you encounter any issues accessing the program or have concerns about the program content, please contact us for assistance.

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Policy Acknowledgement:

By purchasing our programs, you acknowledge and agree to this no-refund policy.

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Refunds - Non-Program

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Refund Eligibility:

 

To be eligible for a refund, you must request it within 14 days of your purchase. Please note that certain services or products may not be eligible for a refund, and this will be clearly stated at the time of purchase.

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Refund Process:

 

To initiate a refund, please contact us at scott@inspire-wellness.com.au. Provide your purchase details, including the reason for the refund request. All refunds are subject to our review and approval.

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Refund Method:

 

Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within 14 days.

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Exceptions:

 

Please note that certain services, such as programs, are non-refundable once delivered.

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Contact Us:

 

If you have any questions about our refund policy, please contact us at scott@inspire-wellness.com.au.

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Shipping:

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At Inspire Wellness, we typically do not ship goods as goods are available in practice. That said, we do use on-line dispensaries which are in the business of shipping our prescription and will have their own Shipping Policy. If you encounter any problems with the quality of product, or a have a shipping issue, please don't hesitate to contact us at scott@inspire-wellness.com.au.

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However, on an ad-hoc basis, we may offer shipping for certain products or materials.

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Ad-Hoc Shipping:

When shipping is available, it will be clearly indicated on the product page or communicated to you during the purchase process.

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Shipping Fees and Timing:

Shipping fees, if applicable, and estimated delivery times will be provided at the time of purchase.

 

Shipping Method: We reserve the right to select the most appropriate shipping method based on the specific requirements of the product and destination.

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Tracking and Delivery:

If tracking is available, you will be provided with a tracking number to monitor the status of your shipment.

 

Customer Service:

For any questions or concerns regarding shipping, please contact us at scott@inspire-wellness.com.au.

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Changes to Shipping Policy:

We reserve the right to modify this shipping policy as needed.

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Communication​

We love hearing from you and want to know what form of communication suits you best. If you would like texts, emails or phone calls please let us know.  We prefer email for non-urgent matters,  phone-calls and texts work very well for the more pressing inquiries you have.